Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Oustack website and services operated by Dukkes Lab (“Oustack”, “we”, “us”, or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

Oustack provides web design, development, marketing automation, and business intelligence services to small and medium-sized businesses. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate project agreement or proposal provided to you before work begins. These Terms apply to all such engagements unless superseded by a signed contract.

2. Free Audit

We offer a free website audit to prospective clients. The audit is provided without obligation and does not constitute a binding agreement to deliver any paid services. Any recommendations made during the audit are informational only. We reserve the right to decline an audit request at our discretion.

3. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information, content, and approvals as reasonably required
• Ensure you have the rights to any materials (logos, images, copy) you provide to us
• Designate a primary point of contact responsible for approvals and communications
• Pay invoices in accordance with agreed payment terms

4. Payment Terms

Payment schedules and amounts are outlined in the project proposal. Unless otherwise agreed, a deposit is required before work commences. Invoices are due within 14 days of issue. We reserve the right to pause or suspend work on overdue accounts. All fees are non-refundable once work on that deliverable has commenced, except where we are materially in breach of our obligations.

5. Intellectual Property

Upon receipt of full payment for a project:

• All custom code, design assets, and content created specifically for your project transfer to you
• You grant us a non-exclusive right to display the completed work in our portfolio and marketing materials unless you request otherwise in writing
• Third-party components, libraries, and tools remain subject to their respective licences
• We retain ownership of any pre-existing tools, frameworks, or methodologies used in the delivery of services

6. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. This includes but is not limited to business strategies, client data, pricing, and technical systems. This obligation survives termination of the engagement.

7. Revisions and Scope

Each project proposal includes a defined number of revision rounds. Requests that fall outside the agreed scope will be quoted separately and require written approval before additional work begins. We will always flag scope changes in advance — we will never bill you for out-of-scope work without your prior agreement.

8. Limitation of Liability

To the fullest extent permitted by law, Oustack shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunity, arising out of or related to your use of our services. Our total aggregate liability for any claim shall not exceed the total fees paid by you in the three months preceding the claim.

9. Warranties and Disclaimers

We warrant that our services will be delivered with reasonable skill and care. We do not warrant that our services will generate specific business results, search engine rankings, or revenue outcomes. Projections and estimates shared during the sales process are illustrative only and are not guarantees of performance.

10. Termination

Either party may terminate an engagement by providing 14 days’ written notice. Upon termination, you are responsible for payment of all work completed up to the termination date. We will deliver all completed work and assets to you upon receipt of outstanding payments. We reserve the right to immediately terminate any engagement where a client acts in bad faith, provides false information, or violates these Terms.

11. Website Use

By accessing our website, you agree not to use it for any unlawful purpose, to attempt to gain unauthorised access to any part of our systems, or to transmit any harmful or malicious content. We reserve the right to restrict or terminate access to the website at any time without notice.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in the territory in which Oustack operates.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, please contact us at: